Help and common questions
Quick answers to the questions people ask most about ZubTalk. For an overview of what the app can do, see features.
Getting started
Is ZubTalk free?
Yes. Creating an account, chatting, calling and posting are all free, on the web and in the Android app.
How do I create an account?
Choose Get started, then enter your name, a username, your email and a password of at least 8 characters. We email you a link to confirm your address. The link works for 24 hours.
Can I change my username?
Your username is part of your profile address, like zubtalk.com/u/yourname, and it can't be changed in Settings, so pick it carefully. You can change your display name, bio, location and website at any time in Settings › Profile.
I forgot my password. What do I do?
On the sign-in page, choose Forgot password? and enter your email. We send you a link to set a new password.
How do I change my email or password?
Go to Settings › Account. A new email address only takes over once you click the link we send to it, so you can't lock yourself out with a typo.
Chats and groups
How do I start a chat?
Open Messages and choose New message, then pick one person for a private chat or several people for a group.
How big can a group be?
A group can have up to 50 people. Each message can be up to 4,000 characters long.
What happens when I leave a group?
You stop receiving its messages. If you were the group's owner, ownership passes to the person who has been in the group longest. When the last person leaves, the group is deleted.
Can I delete a message?
You can delete messages you sent, and they disappear for everyone in the chat. For messages other people sent, Delete for me hides them from your view only.
Can I send a message later?
Yes. Write your message, then choose Schedule message and pick a time. You can see and cancel scheduled messages until they are sent.
Calls
How do I make a voice or video call?
Open a chat and tap the voice call or video call button at the top. In a group chat, everyone in the group can join the call. If a call is already going in that chat, tapping call joins it.
People can't hear or see me on a call.
Your browser or phone has to allow ZubTalk to use your microphone and camera. Check the permission in your browser's address bar or in your phone's app settings, then join the call again.
Notifications
How do I choose which notifications I get?
Go to Settings › Notifications. You can turn messages, calls and activity (likes, comments and new followers) on or off separately, and choose whether notifications show a preview of the message.
Safety
Someone is bothering me. What can I do?
Block them from their profile. Blocking works both ways: you stop seeing each other's posts, and neither of you can message the other. You can unblock people in Settings › Blocked.
How do I report something?
You can report a post, comment, message or profile directly from it and choose a reason. Moderators review reports and can hide content that breaks the rules. If you are in danger, contact your local emergency services first.
Can moderators read my private messages?
No. Moderators only see a message if someone in the chat reports it.
Your account and data
Can I download my data?
Yes. Go to Settings › Account and choose Download your data to get a copy of your profile, posts, comments and the messages you sent.
How do I delete my account?
On the website, go to Settings › Account and choose to delete your account. In the Android app, open the You tab and tap Delete account. Your profile, posts, comments, messages and uploads are deleted straight away. Our encrypted backups roll over within 30 days. If you can't sign in, the delete account page explains other ways to ask.
Still need help?
Contact us with your username, your device and what happened, and we'll get back to you.